Post by account_disabled on Feb 17, 2024 22:40:33 GMT -5
Speaking of headless, decoupled content management, it's wise to adopt a CMS that fits into at least one of these categories in some way, shape, or form. As new devices and channels emerge over the years, you'll want your CMS to be able to deliver content wherever you want it to appear. So, future-proof your choice and make sure headless content management is possible. Read this next: Replacing Your CMS Website: The Ultimate Guide n. 8] (SLA) fair? When you opt for a SaaS product, you need to sign an SLA.
This normally outlines the commitments the seller makes, as well as the penalties they will incur if they fail to comply. For example, the vendor may commit to providing a certain percentage of uptime and may also Mobile Phone Number commit to a response time to emails or support requests. Check that all these elements are in place and in line with your brand needs. If the SLA isn't up to par, don't be afraid to call the vendor and ask for a change.
n. 9] How is the customer support? Last but certainly not least, we recommend that you triple check the vendor's performance when it comes to supporting their existing customers. Do they respond quickly to emergencies? Are they available at all hours of the day? Are they even friendly? Getting an authentic response here is tricky as any salesperson will show you their nicest face during the courting process. So, try contacting the vendor's existing or past customers to get a clearer picture of what's happening behind the digital curtain.